Are you feeling disengaged or ‘stuck’ at work? Does it feel like you’re trudging through mud and that the light in your eyes has dimmed? From my own personal experience, it can be very difficult to pinpoint the root cause of these feelings and it’s even harder to break through to an improved state of well-being and engagement.

Far too often, when confronted with a challenge, we talk. We talk to deflect. We talk because we don’t know what else to do. We talk to release nervous energy. To make matters worse, when we start talking, we usually start relaying a story of a similar challenge that’s happened to us. The individual who’s going through the challenge doesn’t want to hear about our suffering or similar situation, they want to be heard.

If you’re a leader, listen to what your front-line personnel are telling you about what your customers are saying. Actively listen. Meet them on their turf. Tune in directly to customer conversations. Show you care by taking action to improve the experience of your customers. Taking action will result in improved working conditions for your front-line colleagues.

Being able to think in the moment about whether your contributions to a conversation are valuable to the other party or potentially damaging is an incredibly valuable skill. It’s impossible to always be tuned in to how a message is being interpreted, but being more aware of what you’re saying and how you’re saying it can lead to more productive conversations and reduce the likelihood of stepping in a proverbial relationship mud puddle.

What makes business different is that a business is a going concern. What this means is that a business should–theoretically–last forever. But just like a human or your automobile, entropy is out to get your business. Without significant maintenance and substantive change through time, your business will fall apart and return to the stardust from whence it came. Therefore, change is a necessary condition for the success and survival of any business. Operating a business without a plan for how to deal with change–or imagining that change is not important–is akin to having a death wish. Left unattended the opposing forces of change and entropy will rip the organization apart.