Everyone wins when “my word is my bond” becomes woven into the fabric of your organizational culture. Accountability and trust simultaneously improve as the nooks and crannies to hide half-truths, speculation, and agendas that run counter to the company North Star become fewer and farther between.

My goal with this muse is to gently, but purposefully change the arc of the conversation in corporate circles around the concept of empathy and empathetic leadership. In my opinion, empathy is great, but it lacks two essential ingredients—the willingness/ability to help, and the ability to detach. Compassion represents a logical extension of empathy as it combines the ability to recognize someone else’s feelings and the motivation to help them do something about it. This addition of the motivation to help requires an ability to separate or detach oneself from the challenge the other person is experiencing. Without this ability to mentally detach, their challenge or pain becomes yours and carrying around that emotional burden will ultimately lead to your own exhaustion and burnout. Yes, it’s awesome that you feel another’s pain and want to help alleviate it, but if it’s at the expense of your own well-being, what’s the point?

So how do we balance control and empowerment? How do we create a high trust, high accountability workplace? We do so by installing a clear set of guardrails and guidelines within which the organization can function. Said differently, we install a “management operating system.”

What’s the minimum bar for success for this self-reflection exercise? Were you able to connect with your breath and feel the rhythm of your heartbeat? If yes, then AWESOME! You just took a few huge steps forward.

Turns out that the answer to the question are you coachable is more difficult than most folks realize and it will take multiple sessions of self-reflection to make meaningful progress toward the answer.

I speak frequently about the benefits of adopting a continuous improvement mindset and practice—so much so that the premise of my second book, The Balanced Business, is that smooth workflows create an environment that fosters organizational accountability and allows trust to flourish. There are many preconditions to the establishment of smooth workflows, but one of the most important is to create clarity about how the work gets done in your business.

Operating in the absence of organizational clarity means that unwritten rules and ad hoc processes become the norm. Since nothing is codified and communicated, the organization’s culture becomes one of firefighting and crisis management. Fiefdoms are established, job protectionism flourishes, and information about what’s really going on is traded like state secrets.

Applied in a business context, a team that possesses a strong sense of balance performs well under pressure and is not buffeted nearly as violently by the winds of change and external competitive pressures compared to a team that lacks a keen sense of balance. But what does balance look like in business?

So today’s lesson is this. Yes, as a leader, people are going to talk about you. Someone is probably talking about you right now. The good news is that you have control about what they’re saying and the irony is that you’ll sleep better and your ears will stop buzzing if you’re transparent, authentic, clear, and structured. Oh, and sprinkling in a bit of humility, a sense of humor, and a dash of vulnerability won’t hurt either.

In a healthy team or organization, there is a spirit of learning and continuous improvement that is shared by each individual. There is shared purpose, strong communication, a sense of stewardship, well-defined goals and standard work, cross-training, backups, smooth handoffs, empowerment to pull the Andon Cord (to stop the assembly line in the case of an issue), and a laser focus on delighting the customer.

I believe the replacement phrase for constructive criticism is influenced by the relationship between sender/receiver and the depth of knowledge the sender has. In all cases, we should retain the word constructive, as our goal in human discourse should be to build others up and not tear them down.

There are a few additional aspects of team chemistry that are not included in our list and those are the concepts of finesse and tact. Understanding nuance is also critically important to team chemistry. These are skills that don’t receive much attention in the myriad lists of “top skills for the future,” but I would argue that they form the foundation for all high-functioning teams that sustain their performance over the long term.

We’ve all heard these phrases before: “My team just clicks,” “My team is a well-oiled machine,” “My team is really gelling,” “My team has great chemistry,” and the ever-nauseating “Teamwork makes the dream work.” This week, I’d like to explore the concept of team chemistry to determine if it’s as mysterious as it’s often made out to be, or if there are necessary conditions that underlie team chemistry and make it something we can create and extend from one team to another.