I get asked fairly often how an individual can improve this skill. So today, I’m going to provide listeners with a tool to improve critical thinking. Before we get started, a word of caution—improvements in critical thinking seldom happen overnight. Critical thinking skills are developed over years and maintaining this skill takes real effort—critical thinking can atrophy quickly if we abandon or reduce our commitment to continuous improvement and lifelong learning. It is sooo easy to get lulled into the status quo and easy to adopt a fixed, unyielding mindset.

In today’s Muse, I’m going to focus on the topic of meetings. Love them or hate them, meetings are a meaningful part of corporate life and represent a significant opportunity for improvement—meaning making meetings more effective—as part of any organization’s continuous improvement practice.

First and foremost, great teachers are great listeners. They are keen observers of the world around them. Yes, they love to lecture and impart information and counsel, but one of the most important aspects of teaching is listening to the diverse needs of students to gain an understanding of where the student is, so they can be met where they’re at. A great teacher knows when to talk and when to shut up, observe, and listen.

Far too often, when confronted with a challenge, we talk. We talk to deflect. We talk because we don’t know what else to do. We talk to release nervous energy. To make matters worse, when we start talking, we usually start relaying a story of a similar challenge that’s happened to us. The individual who’s going through the challenge doesn’t want to hear about our suffering or similar situation, they want to be heard.