The question today is this. Is bigger always better? In zucchini, the answer is a resounding no. In business, the answer is a bit more nuanced, but bigger is certainly not always better.

As leaders, we routinely fall into what I like to call the growth trap. The growth trap shows up in various forms, but it can be a huge morale killer and represent significant risk to the business.

Listening is routinely found in “top ten” lists of the most important human skills for the 21st Century. Listening takes practice and can thrive in the right environmental conditions. To assume you’re cultivating improved listening skills without making equivalent investments in education, psychological safety, empowerment, and presence is a fallacy.

I believe in bringing more of one's “whole self” to work. I believe that a diversity of voices and lived experiences leads to a richer tapestry of potential solutions to business challenges and ultimately, better outcomes. Conversely, I believe that heavy conformance to preconceived norms and blindly following overpowering voices stifles creativity and leads to the adoption of a fixed, unyielding mindset. 

As time passes, the business matures, growth slows, and entropy sets in. Leaders and team members pull their heads up and take a look around at the state of their business. The common refrain goes something like this: “Wow, how did our culture deviate so far from our original intention? We need to get back to growth mode, but we also need a culture that will facilitate further growth, not impede it!”

I propose that when we teach and coach the human skill of integrity, we must also add the words empathy, compassion, and understanding. As a result, the definition of integrity can be simplified to: Integrity: Compassionately doing the right thing.

My goal with this muse is to gently, but purposefully change the arc of the conversation in corporate circles around the concept of empathy and empathetic leadership. In my opinion, empathy is great, but it lacks two essential ingredients—the willingness/ability to help, and the ability to detach. Compassion represents a logical extension of empathy as it combines the ability to recognize someone else’s feelings and the motivation to help them do something about it. This addition of the motivation to help requires an ability to separate or detach oneself from the challenge the other person is experiencing. Without this ability to mentally detach, their challenge or pain becomes yours and carrying around that emotional burden will ultimately lead to your own exhaustion and burnout. Yes, it’s awesome that you feel another’s pain and want to help alleviate it, but if it’s at the expense of your own well-being, what’s the point?

Financial literacy is a woefully underdeveloped skill in both our homes and businesses. I frequently hear business leaders lament about the lack of financial literacy within their teams. In my first book, Balancing Act, I outline the four most important future-facing skills and financial literacy (and it’s more sophisticated cousin, financial acumen) is one of these four critical skills. So what is to be done to close the financial literacy skills gap? Use your annual budget process as an experiential learning opportunity for managers and key individual contributors in your organization.

So how do we balance control and empowerment? How do we create a high trust, high accountability workplace? We do so by installing a clear set of guardrails and guidelines within which the organization can function. Said differently, we install a “management operating system.”

Far too many of us look at the prospect of our fleeting, mortal lives with dread. We fill our lives with busy and hurry—seldom, if ever, stopping to check in with ourselves and ensure we’re living out the promise of our purpose. One of my goals with the Saturday Morning Muse is to help drive a shift in perspective—from the negative to the positive—from “I have to,” to “I get to.” If you want to be an effective, compassionate leader in life and in business, start engaging in your own mindfulness practice. What do you want to be known for? Up to this moment, have you done the best that you could?

To add value and deliver results, one must be appropriately educated and skilled in one’s chosen field. Continuing to add value throughout one’s career requires the adoption of a lifelong learning and continuous improvement mindset. Resting on one’s laurels and previous accomplishments is never a good idea. While it’s easy to grouse and complain that we live in a “what have you done for me lately world,” the better path is to adopt the mindset that success comes from continuous learning and improvement in outcomes and results. If failure occurs, learn and move forward.

You see, developing a robust professional network takes time, energy, and skill. Contrary to the common perceptions noted above, everyone can build an impactful professional network. Doing so requires a host of human skills (a.k.a., soft skills) such as communication, influence, critical thinking, emotional intelligence, self-awareness, active listening, persistence, drive, courage, intention, and many others.

There are many “top skills for the future,” but communication, influence, and professional presence routinely populate top ten lists that are prevalent in academic circles and the business press. I view it as my duty to prepare my students for the real world of work. If they enter the job market without being objectively terrified to use their voice, render an opinion, and act as a positive force for change and growth, I will have done my job.