We live in a highly polarized society in which we routinely place labels on individual citizens and categorize issues as black/white or right/wrong depending on our political and socio-economic leanings. However, if you look past the headlines, most people and issues don’t fit neatly into the boxes we’ve assigned them to.

If you manage a customer service team, add this story to the list of examples you use on how NOT to treat your customers.

Email might be the last place you’d look to hone your emotional intelligence skills, but in my opinion it should be at the top of the list. Why?

I used to keep a lot in my head - believing that I could remember everything I needed to do in our pre-show routine - only to be burned on multiple occasions.

You’ve heard the phrases before and I’ve used them myself. “I’m having a senior moment,” or “I know I’m dating myself here, but…,” or “I’m an old dog and it’s going to be hard to learn a new trick.”

The art of asking good questions is one of the most important skills we deploy on a daily basis in the world of work.