Coachability and the Art of Self-Reflection
What’s the minimum bar for success for this self-reflection exercise? Were you able to connect with your breath and feel the rhythm of your heartbeat? If yes, then AWESOME! You just took a few huge steps forward.
Turns out that the answer to the question are you coachable is more difficult than most folks realize and it will take multiple sessions of self-reflection to make meaningful progress toward the answer.
The Details Matter
I speak frequently about the benefits of adopting a continuous improvement mindset and practice—so much so that the premise of my second book, The Balanced Business, is that smooth workflows create an environment that fosters organizational accountability and allows trust to flourish. There are many preconditions to the establishment of smooth workflows, but one of the most important is to create clarity about how the work gets done in your business.
Leaders—Be Wary of Magical Thinking
Magical thinking in business typically evidences itself as a disconnect between the capabilities, skills, and capacity of the teams that are actually doing the day-to-day work of the business, and what management believes are the capabilities, skills, and capacity of those same teams.
Do Rallying Cries Work?
The point I’m driving at is that while you as a leader may do just fine with the ambiguity of unfinished goals—simultaneously cleaning up last year’s mess and rolling out shiny new initiatives, many of your people detest loose ends, unfinished business, and incomplete goals.
Clear Goals Matter
What do your people want (other than more money)? They want clarity, autonomy, empowerment, respect, and organizational accountability. They want to make a difference and do good, meaningful work. They want to know that leadership cares and that everyone in the company is rowing in the same direction with the same commitment and vigor that they apply to their own work.
What Will I Learn from My Students?
To illustrate how this course will be different, on the first day of class, we’ll be discussing the concept of the accidental manager, and the importance of aligning one’s personal purpose with a chosen vocation. We’ll have a group discussion on several concepts that are essential to building resilience and a healthy relationship with work. Those concepts are self love, curiosity, courage, compassion, gratitude, agility, situational awareness, and self-awareness, just to name a few.
The Expectations Trap, Part II
This urge to do it yourself is one that comes naturally—at least for some of us. Remember class projects in high school and college? Were you the Type A high achiever that jumped in when deadlines approached and “took over” to prevent a failing grade or substandard outcome? I played this role many times in college and look back on my behavior with a cringe.
Peace…
Most importantly, ask yourself if your reaction to a new acquaintance is based on the response that our hyper-polarized society expects you to have, or are you willing to learn and grow your thinking and your network beyond the confines of a fixed mindset to an issue, people, or culture.
My Face Broke the Machine
Continuous improvement is based on three primary tenets: identifying & minimizing waste, respecting people, and maintaining a maniacal focus on the customer. My advice today is this: use the holiday shopping season to look for examples of service excellence and service failure.
Reducing Emotional Waste
As the plane taxied out, we made a 90 degree turn onto runway 4-22, sat for 30 seconds or so, and then instead of roaring off into the sky, the engines whimpered and we made another 90 degree turn onto an adjacent empty tarmac. We all sat in relative silence, waiting for the captain to make an announcement about why our takeoff was aborted. We waited, waited, and waited some more.
The Expectations Trap
This week, I’d like to drill a bit deeper into the benefits of diversity versus uniformity and a key trap leaders can easily fall into. We’ll call it the expectations trap. Just as leaders can be tempted to reduce friction and drag with a homogeneous “Team Yes” by hiring people who look and think like they do, it’s also easy to project expectations for dedication, effort, productivity, engagement, and results onto others.
Connecting Stewardship and Diversity
A balancing act all leaders must grapple with is the short-term benefit of moving fast with minimal drag from a personally curated “Team Yes,” versus the long-term satisfaction that comes from building a diverse team that will simultaneously challenge, support, and push the boundaries of your current state positions and thinking.